Information We Collect

We may collect the following categories of information through our website and internal platform:

• Contact information — name, email address, phone number, and company name submitted through our contact form or business inquiries.
• Business and financial data — project information, invoices, cost data, and related financial records processed through our internal Lanier OS platform for operational purposes only.
• QuickBooks Online data — financial records and accounting data accessed through our authorized integration with Intuit QuickBooks Online, used exclusively for internal reporting and business management.
• Usage data — standard web server logs including IP addresses, browser type, pages visited, and timestamps, collected automatically when you visit our website.

How We Use Your Information

Information collected is used solely for legitimate business purposes, including:

• Responding to inquiries and communicating about our commercial plumbing services.
• Managing internal business operations, project tracking, and financial reporting through Lanier OS.
• Syncing accounting and financial data between our internal platform and QuickBooks Online for internal use only.
• Improving our website and ensuring its proper technical function.
• Complying with applicable legal and regulatory obligations.

QuickBooks Online Integration

Lanier Plumbing uses an authorized integration with Intuit QuickBooks Online through Lanier OS, our internal operations platform. This integration is used exclusively by authorized Lanier Plumbing personnel for internal business management purposes. We do not share QuickBooks data with third parties, and we do not use this data for any purpose other than internal financial reporting and business operations.

Data accessed through this integration is stored securely on our internal servers and is subject to the same protections as all other sensitive business data we maintain. Token credentials and authorization data are encrypted and stored in compliance with Intuit’s API security requirements.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who assist with website hosting, IT infrastructure, or business software, bound by confidentiality obligations.
• Legal compliance — when required by law, court order, or governmental authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information in our care, including encrypted storage of sensitive credentials, access controls limiting data to authorized personnel, and secure server infrastructure for all internal systems.

No method of transmission or storage is completely secure, but we take our obligations to protect your information seriously and continuously evaluate our security practices.

Data Retention

We retain business records, including financial and project data, for the period necessary to fulfill the purposes outlined in this policy and to comply with applicable legal, tax, and accounting requirements. Website contact form submissions are retained for a reasonable period to respond to inquiries and maintain business records.

Your Rights

If you are a customer, vendor, or business contact and wish to review, correct, or request deletion of personal information we hold about you, please contact us using the information below. We will respond to reasonable requests in a timely manner consistent with applicable law.

Cookies and Tracking

Our website may use standard cookies and analytics tools to understand site usage and improve user experience. These tools collect general usage data and do not identify individual users. You may disable cookies through your browser settings, though some website features may not function as intended.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this page will reflect the most recent revision. Continued use of our website or services after any update constitutes acceptance of the revised policy.